high output alternator,chrome alternator,Odyssey battery,high torque starter,high amp replacement alternators


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Customer Service

Shipping Policy

All orders are shipped UPS, or USPS from Yucaipa, CA 92399. Shipping damage claims must be filed with the appropriate transportation company; they are responsible for any in-transit damage. Quality Power reserves the right to supply merchandise that occasionally may differ from pictures shown on this website due to minor manufacturing changes or upgrades. All merchandise will provide the serviceability that is advertised.

Disclaimer

All manufactures names, numbers, and references to type are used for reference purposes only. No claim is made as to the manufacture of parts supplied.

Returns

Quality Power offers the following Returns Policy:

  • Returns must be accompanied by proof of purchase and be returned in the original packaging in original and sellable condition.
  • All returns must be freight prepaid and are subject to a 20% restocking charge.
  • Used, altered, installed, or damaged merchandise will not be accepted for credits or refunds.
  • No refund for returns after 30 days.
  • Only the cost of the item will be returned, minus the cost of the initial shipping.
  • No returns will be accepted for special order, closeout, custom order, or display merchandise.

Warranties

Alternators and starters are covered by a one year warranty on cars and trucks up to 1/2 ton. Heavy duty, commercial and 3/4 ton and up trucks are six month warranty. There is no warranty for use in aviation applications. Odyssey batteries are warranted for 36 - 48 months in automotive use, 24 months for off-road, PWC, and motorcycle applications. All other merchandise carries a 90-day warranty. The warranty starts from the date of purchase. Refunds will be provided if returned within the first 30 days but are subject to a 20% restocking charge. Returns must be accompanied by proof of purchase and be returned in the original packaging in sellable condition. Used, altered, installed, or damaged merchandise will not be accepted for refunds. No refunds will be issued after 30 days. After 30 days we will repair or replace parts only. Paint and chrome from any manufacturer is subject to chips or discoloration when exposed to heat. For this reason, defects in the finish are limited to the time of installation. Any claim must be made prior to installation. Please note that products to be used on vehicles that will run at high RPM (above 6,000 RPM) may not be warranted and may require special components to make them suitable. Please let us know in advance of these conditions so that we can help provide the proper product. Warranties must be returned freight prepaid, with proof of purchase, to Quality Power for repair or replacement at our option. Contact Quality Power prior to returning a product. Quality Power does not assume responsibility for loss of use of the vehicle, loss of item, towing, lodging, rental vehicle, or other inconvenience or incidental or consequential damages. This warranty does not apply, if in the sole judgment of Quality Power Auto Inc., the product has been damaged due to accident, improper installation (such as the wrong size charge cable and/or eyelet on the cable), adjustment, wiring neglect, misuse or application for which it is not designed or altered in any way so as to affect adversely its reliability and performance. The following identify some of the conditions that are not covered by this specific warranty:

Alternator conditions that are not warrantable:
  • Bearing failure caused by loose or over tightened belts. Alternators returned for warranty must include pulley. If pulley is shiny, shaft is blue, or pulley is blue from heat, no warranty is allowed.
  • Threads stripped on the output (B+) or ground terminals (B-)
  • Output (B+) (B-) terminals burnt off or discolored from loose connections
  • Rotor shaft threads damaged.
  • Broken brushes and/or brush holder due to attempts to re-clock alternator.
  • Alternator housing damaged due to poor or loose mounting.
  • Alternator hooked up or batteries installed with wrong polarity.
  • Failure as a result of improper wiring (incorrect size or incorrect hook up)
  • Alternator installed in non-recommended applications such as competition applications.
  • Installation of an alternator that is not rated at a minimum of 30 amps above full vehicle load.
  • ANY ONE, OR ALL OF THE PHASES BURNT OUT OF STATOR.
  • ANY ONE, OR ALL THE DIODES BLOWN OR DAMAGED.
  • Damage to the alternator due to the battery not being in the system with the engine running, or the battery cable being removed from the battery with the engine running.
  • Disassembly of the alternator by anyone other than Quality Power
Starter conditions that are not warrantable:
  • Drive end housing broken due to incorrectly tightening of the mounting bolts.
  • Broken drive gear or pinion caused by engine backfire.
  • Burnt contacts as a result of low cranking amperage from causes such as low battery, loose connections, high resistance in system, etc.
  • Damage caused by installing in an incorrect application such as inappropriately matched engine and transmission, use of adapter plates, under powered starter for high compression engine, racing applications, etc.
Battery conditions that are not warrantable:
  • Loose or damaged positive or negative terminals.
  • Physical damage to outside of battery case.
  • Battery case that is expanded due to continuous overcharging, i.e.using a timed or continuous battery charger or a malfunctioning alternator.
  • Leaving a battery discharged without recharging it immediately after use.
  • Installing in an application for which it is not designed, i.e. aircraft, wrong voltage system, etc.
  • Improper connection, i.e. shorting, loose connections, incorrect series wiring, incorrect wiring size, etc.

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