Customer Service

Shipping Policy

All orders are shipped UPS, or USPS from Yucaipa, CA 92399. Shipping damage claims must be filed with the appropriate transportation company; they are responsible for any in-transit damage. Quality Power reserves the right to supply merchandise that occasionally may differ from pictures shown on this website due to minor manufacturing changes or upgrades. All merchandise will provide the serviceability that is advertised.

Returns

Quality Power offers the following Returns Policy: Returns must be accompanied by proof of purchase and be returned in the original packaging in original and sellable condition. All returns must be freight prepaid. Used, altered, or damaged merchandise will not be accepted for credits or refunds. No credit for returns after 30 days. No returns will be accepted for special order, closeout, custom order, or display merchandise.

Warranties

Alternators and starters are covered by a one year warranty. Odyssey batteries are warranted for 36 - 48 months in automotive use, 24 months for off-road, PWC, and motorcycle applications. All other merchandise carries a 90-day warranty. The warranty starts from the date of purchase. Paint and chrome of any manufacture is subject to chips or discoloration when exposed to heat. For this reason, defects in the finish are limited to the time of installation. Any claim must be made prior to installation. Please note that products to be used on vehicles that will run at high RPM (above 6,000 RPM) may not be warranted or may require special components to make them suitable. Please let us know in advance of these conditions so that we can help provide the proper product. Warranties must be returned to Quality Power for repair/replacement of the merchandise at our option. Contact Quality Power to request a Return Merchandise Authorization number (RMA) prior to returning a product. Quality Power does not assume responsibility for loss of use of the vehicle, loss of item, towing, lodging, rental vehicle, or other inconvenience or incidental or consequential damages. This warranty does not apply, if in the sole judgment of Quality Power Auto Inc., the product has been damaged due to accident, improper installation, adjustment, wiring neglect, misuse or application for which it is not designed or altered in any way so as to affect adversely its reliability and performance. The following identify some of the conditions that are not covered by this specific warranty:

Alternator conditions:

·         Bearing failure caused by loose or over tightened belts. Alternators returned for warranty must include pulley. If pulley is shiny, shaft is blue, or pulley is blue form heat, no warranty is allowed.

·         Threads stripped on the output (B+) or ground terminals (B-)

·         Output (B+) (B-) terminals burnt off or discolored from loose connections.

·         Rotor shaft threads damaged.

·         Broken brushes and/or brush holder due to attempts to re-clock alternator.

·         Alternator housing damaged due to poor or loose mounting.

·         Alternator hooked up or batteries installed with wrong polarity.

·         Failure as a result of improper wiring (size and hook up.)

·         Alternator installed in non-recommended applications such as racing applications.

·         Installation of an alternator that is not hot rated at a minimum of 30 amps above full vehicle load.

·         ANY ONE, OR ALL OF THE PHASES BURNT OUT OF STATOR

·         ANY ONE, OR ALL THE DIODES BLOWN OR DAMAGED.

·         Damage to the alternator due to the battery not being in the system with the engine running, or the battery cable being removed from the battery with the engine running.

Starter conditions:

·         Drive end housing broken due to incorrectly tightening mounting bolts.

·         Broken drive gear or pinion caused by engine backfire.

·         Burnt contacts as a result of low cranking voltage from causes such as low battery, loose connections, high resistance in system, etc.

·         Damage caused by installing in incorrect application such as inappropriately matched engine and transmission, use of adapter plates, underpowered starter for high compression engine, racing applications, etc.

Battery conditions:

·         Loose or damaged positive or negative terminals

·         Physical damage to outside of battery case

·         Battery case that is expanded due to continuous overcharging, i.e. timed or continuous battery charger or malfunctioning alternator

·         Leaving a battery discharged without recharging immediately after use

·         Installing in an application for which it is not designed, i.e. aircraft, wrong voltage system, etc.

·         Improper connection, i.e. shorting, loose connections, incorrect series wiring, incorrect wiring size, etc.

Privacy Statement

Quality Power is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send e-mail to Qualitypower@aol.com with "unsubscribe" as the subject line. Quality Power does not sell, trade or rent your personal information to others.

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